Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

At Veridian Healthcare we want to make our customer’s lives easier. Whether in form or function, our intention is to bring you tested and true products and information.  We welcome you to scroll through some commonly asked questions about our company and the products and services we provide..

How do end users return a product?

Before calling our Customer Service department, please review Veridian Healthcare’s Terms & Conditions of Sale. A Return of Merchandise Authorization (RMA) number is required for all returned merchandise. Please call Veridian Healthcare’s Customer Service Department (1-866-326-1313) to obtain your RMA number.

What are standard freight terms for customers doing business with Veridian Healthcare?

All sales are F.O.B. Gurnee, Illinois. Unless otherwise stated in writing, all freight charges are prepaid and added to the customer’s invoice. For more information, please see Veridian Healthcare’s Terms & Conditions of Sale.

Where can I send my product for warranty service and repair?

Please consult the included product Instruction Manual or contact Customer Care for information on returning your product for service and repair at 1-866-326-1313. To help us better assist you, please have your product item number and name ready when you call, as well as the store where purchased and date purchased if available.

How do I locate the item number on my product?

Most product item numbers can be found on the back of the packaging and in/around the battery compartment if applicable.

Where can I find product information, such as Quick Start Guides and Instruction Manuals?

Most Veridian Healthcare products include detailed illustrated instruction manuals, quick start guides and other support materials in English and Spanish. All are available within each product listing on the website and can be sent to you via email. To request a copy, simply contact Customer Care Monday thru Friday between 8:30 am – 4:30 pm CST at 1-866-326-1313. Please have your model number ready.

Do you offer specific product support?

If you are having trouble with a specific product, please click on our ‘Commonly Asked Product Questions’ on the Product Support tab.

Does Veridian Healthcare have an eCommerce site?

At this time, we do not have an eCommerce site.

If you are a consumer looking to purchase our products, please contact our Customer Care department at 1-866-326-1313 for further assistance. You may also search the web for the many online retailers that carry our products.

How do I begin ordering from Veridian Healthcare

If you are an authorized medical equipment dealer or retailer and are looking to obtain a credit application (LINK or DOWNLOAD) or to place an order immediately with a credit card, please contact Customer Service at 1-866-736-3330.

Can I purchase products directly from Veridian Healthcare?

We sell only to authorized medical equipment dealers and retailers. To find a retailer who may carry Veridian Healthcare products, please contact Customer Care at 1-866-326-1313 or email

Do your products come with a Warranty?

We are pleased to offer an extensive warranty for most of our products; this warranty is found on the packaging and within the instruction manual included with your product.