The Warehouse Associate is responsible for the movement of inventory/product within the assigned distribution center.

Key Responsibilities/Skills

• Responsible for the completeness and correctness of all orders filled
• Efficiently pick customer orders for shipment, ensuring that the correct number and type of product is loaded and shipped
• Assemble various types of merchandise for shipment. Carry or transport orders to shipping locations or delivery platforms with material handling equipment. Stencil, tag or mark orders as requested
• Repack and weigh any orders that require such handling when necessary
• Ensure inbound and outbound shipments are accurate and free of damage
• Operate forklift in performance of order filling duties when required
• Conduct physical inventories as required
• Maintain a clean, neat and orderly work area
• Assist in maintaining the security of the warehouse
• Unloading of containers as they arrive at the distribution center
• Move product/inventory to the appropriate staging areas for QC and inventory storage
• Pull product from inventory locations based on pick tickets and prepare for shipment in a timely manner
• Update Company systems in accordance with procedures to maintain accurate inventory locations and quantities and shipping status
• Complete all required paperwork/notifications as indicated by work flow
• Proficiency in use of pallet jacks, cherry pickers and forklifts

Other Responsibilities:

• Other duties and responsibilities that may be assigned or (re)arranged from time to time

Operational Excellence

• Drive achievement of operational results to achieve defined goals
• Operates within the Company with focus on safety and operational excellence
• Adherence to operations policies & standards

Qualifications

• Minimum Requirements: Prior experience in warehouse environment preferred, experience with operating a forklift preferred
• Demonstrated ability to work with a team
• Highly responsive, ethical, and responsible behavior with a professional approach and a desire to be held accountable for results
• Physical requirements to lift heavy objects, operate heavy equipment (e.g. forklifts, pallet wrappers, etc.) with proper understanding of body mechanics to reduce potential for injury
• Proficiency in English (reading, writing, verbal)
• Proficiency in use of computers/data entry/scanning and accessing information from the company computer system. Must be able to photocopy, fax and use the postage machine

Physical Requirements

• Able to have long periods of standing and walking throughout the day
• Able to lift of heavy items and choosing appropriate assistance and/or lifting equipment using proper body mechanics (to avoid injury)
• Able to climb ladders

The Customer Service Associate is responsible for interacting with both corporate and end-user customers and to resolve concerns/questions that may arise in the normal course of operations.

Key Responsibilities/Skills

• Ability to work with patience and courtesy
• Ability to communicate effectively, both verbally and in writing
• Ability to think quickly and logically to ensure expedient response to customer inquiries
• Strong organizational skills
• Able to enter information into multiple screens while listening to information from customers
• Provide quality service and support in a variety of areas, including but not limited to billing, placing print orders and system troubleshooting
• Able to effectively troubleshoot customer issues over the phone
• Receive document and resolve customer complaints and issues including billing inquires, sales opportunities, etc.
• Accurately enter order information including update of customer accounts, telephone and contact numbers
• Use provided training materials and job tools to quickly and accurately resolve customer issues
• Communicate effectively, responsively and respectfully with customers via phone, email or other communication pathways
• Troubleshoot user issues with Company products through instruction(s) or if unsuccessful, and due to defect, arrange for product replacement
• Develop relationships with corporate representatives and be responsive to inquiries, issues or concerns of the customer

Other Responsibilities:

• Other duties and responsibilities that may be assigned or (re)arranged from time to time

Operational Excellence

• Provide polite, respectful and responsive customer interactions at all times
• Work collaboratively with customers on resolving any presenting issue
• Meet or exceed customer expectations as may be measured on occasion
• Provide accurate and timely entry of order information into NetSuite
• Provide accurate and timely entry of customer issues into CRM

Qualifications

• Minimum Requirements: 2+ years customer service experience, preferably in a medical distributor or retail environment
• Customer service orientation; proven track record of positive and effective customer engagement
• Effective and responsive communicator with internal and external stakeholders
• Highly responsive, ethical, and responsible behavior with a professional approach and a desire to be held accountable for results
• Experience with MS Office and CRM applications

Full Time
FLSA Exempt