Frequently Asked Customer Support Questions
FAQ
At Veridian Healthcare we want to make our customer’s lives easier. Whether in form or function, our intention is to bring you tested and true products and information. We welcome you to scroll through some commonly asked questions about our company and the products and services we provide.
How do end users return a product?
If your device fails to conform to its limited warranty, return the device postage prepaid to: Veridian Healthcare, Attn: Repair Department, 1175 Lakeside Drive, Gurnee, IL, 60031. When returning a product, please also include:
- A copy of your receipt, bill of sale or other comparable proof of purchase
- A written description of the problem
- Your name, address and telephone number
Carefully package the product to avoid any damage that may occur while in transit; shipping insurance with returned receipt is recommended. At our option, the Warrantor will repair or replace the unit found to be defective in materials or workmanship under normal consumer usage. The purchaser will be notified of any additional repairs required prior to completing the repair, and will be responsible for parts charges, if any, and repair charges not covered by this limited warranty.
How do B2B customers return a product?
What are standard freight terms for customers doing business with Veridian Healthcare?
Where can I send my product for warranty service and repair?
Please consult the included product Instruction Manual or contact Customer Care for information on returning your product for service and repair at 1-866-326-1313. To help us better assist you, please have your product item number and name ready when you call, as well as the store where purchased and date purchased if available.
How do I locate the item number on my product?
Where can I find product information, such as Quick Start Guides and Instruction Manuals?
Most Veridian Healthcare products include detailed illustrated instruction manuals, quick start guides and other support materials in English and Spanish. All are available within each product listing on the website and can be sent to you via email. To request a copy, simply contact Customer Care Monday thru Friday between 8:30 AM – 4:30 PM CST at 1-866-326-1313. Please have your model number ready.
Do you offer specific product support?
If you are having trouble with a specific product, please click on our ‘Commonly Asked Product Questions’ on the Product Support tab.
Does Veridian Healthcare have an eCommerce site?
At this time, we do not have an eCommerce site.
If you are a consumer looking to purchase our products, please contact our Customer Care department at 1-866-326-1313 for further assistance. You may also search the web for the many online retailers that carry our products.
How do I begin ordering from Veridian Healthcare
If you are an authorized medical equipment dealer or retailer and are looking to obtain a credit application (LINK or DOWNLOAD) or to place an order immediately with a credit card, please contact Customer Service at 1-866-736-3330.
Can I purchase products directly from Veridian Healthcare?
We sell only to authorized medical equipment dealers and retailers. To find a retailer who may carry Veridian Healthcare products, please contact Customer Care at 1-866-326-1313 or email info@veridianhealthcare.com.
Do your products come with a Warranty?
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